UK Based Support Services - Overview

Critical to the success of our products and consulting service lines is training and support.

ISB encourage and offer training, believing that by enabling clients to take full advantage of our products & solutions, we are more likely to achieve successful project handovers and satisfied clients (ultimately less support).

Whilst ISB is currently not heavily involved as a managed services provider we do offer support around our products and services. Support agreements and SLA’s vary per customer and individual need. Support includes the following,

• Service Desk (Receive and record requests from users, ISB run an on-line Support Ticketing System. Telephone call logging in business operating hours.

• Incident Management (Users informed of call progress, online diagnoses and fix, escalation or allocation to third party).

• Problem Management (Proactive support, online VPN remote access, field engineer)

• Change management (creation of user accounts, patch release)

• Quality Management. (Identify and resolve issues with poorly performing systems)

Service Desk Number 0844 800 9881